Customer Interactions: Northwestern Mutual and Adobe
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About This Episode
IT leaders recognize they must improve and better manage the customer experience, according to recent research. In this webcast, we explore the benefits and drivers of delivering superior customer interactions. You'll see the results of this major research study, and hear customer experience examples and advice from Shantanu Narayen, President and CEO of Adobe Systems, and Karl Gouverneur, Vice President and Chief Technology Officer at Northwestern Mutual.
Runtime : 00:16:27 Added : 12/10/2010
About this show
Every interaction with your customers is a moment of truth. Adobe solutions for customer experience management build brands, drive revenue, and accelerate digital experiences. See how Adobe enables the digital marketer and empowers the business user.
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