Joe Welinske: Testing Your Documentation
Joe Welinske shared keen insights in this area in another Adobe booth interview at STC Summit. "Unless you test your documentation, you have no idea whether it is useful or not. Most companies test everything related to their software in areas of usability." Welinske has been able to test documentation through user surveys and he confesses that "it is a scary thought to consider... has most of this content been useful at all?"
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