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"customer interactions"

Customer Interactions: Northwestern Mutual and Adobe
Customer Interactions: Northwestern Mutual and Adobe
IT leaders recognize they must improve and better manage the customer experience, according to recent research. In this webcast, we explore the benefits and drivers of delivering superior customer interactions. You'll see the results of this major research study, and hear customer experience examples and advice from Shantanu Narayen, President and CEO of Adobe Systems, and Karl Gouverneur, Vice President and Chief Technology Officer at Northwestern Mutual.
  • Other
  • Views: 1,056
  • Added: Dec 10, 2010
  • Runtime: 00:16:27
  • Tags: CEM, CEO, CIO Magazine, Northwestern Mutual, customer experience management, financial services
Advanced Actions
Advanced Actions
Adobe® Captivate® Advanced Actions enable you to handle complex interaction scenarios by scripting your own actions and apply them to various interactive objects or a slide itself.
  • Captivate
  • eLearning Suite
  • Product Version: CC
  • Views: 5,854
  • Added: Nov 23, 2010
  • Tags: courseware, courseware, Advanced Actions, Advanced Actions, Captivate, Captivate, Flash Demo, Flash Demo, Rapid Elearning, Rapid Elearning
Conditional Actions for Interactive Scenarios
Conditional Actions for Interactive Scenarios
Adobe® Captivate® Conditional actions enable you to build complex conditional-based interactive scenarios into your eLearning courses.
  • Captivate
  • eLearning Suite
  • Product Version: CC
  • Views: 3,811
  • Added: Nov 23, 2010
  • Tags: audio, audio, courseware, courseware, Captivate, Captivate, Flash Demo, Flash Demo, Rapid Elearning, Rapid Elearning
Customer Interactions: Investment Café and Adobe
Customer Interactions: Investment Café and Adobe
See research and hear from executives at Investment Cafe about how and why they're improving the customer experience with Adobe solutions. Additionally, the senior vice president and general manager of Adobe shares insights and advice on delivering compelling interactions with customers.
  • Flash Professional
  • Flex SDK
  • LiveCycle
  • Product Version: CC
  • Views: 1,131
  • Added: Jul 30, 2010
  • Runtime: 00:20:11
  • Tags: CEM, Investment Café, Rob Tarkoff, business, customer experience management, customer interactions, finance, livecycle, Enterprise solutions
The Customer Interaction Imperative from SRN
The Customer Interaction Imperative from SRN
The Customer Interaction Imperative from SRN provides insights into the financial services industry trends, with a focus on transforming customer relationships. Hear why the industry needs to transform customer relationships to survive.
  • Views: 154
  • Added: Jun 18, 2010
  • Runtime: 00:03:19
  • Tags: SRN, customer, enterprise, experience, financial, industry, services, FSI
Using Variables
Using Variables
Variables are placeholders for data that enable you to extend the reach of Adobe® Captivate® and can be used to personalize the learning experience.
  • Captivate
  • eLearning Suite
  • Product Version: CC
  • Views: 7,563
  • Added: Oct 07, 2009
  • Tags: courseware, courseware, Captivate, Captivate, Flash Demo, Flash Demo, Rapid Elearning, Rapid Elearning, Screen Capture, Screen Capture
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