Pam Harrison of Lightext.com shares single-source publishing insights that apply to the Financial Services industry from Adobe Technical Communication Enterprise Summit 2011

Compared to other industries, the frustration is higher, and the consequences greater.

IT leaders recognize they must improve and better manage the customer experience, according to recent research. In this webcast, we explore the benefits and drivers of delivering superior customer interactions. You'll see the results of this major research study, and hear customer experience examples and advice from Shantanu Narayen, President and CEO of Adobe Systems, and Karl Gouverneur, Vice President and Chief Technology Officer at Northwestern Mutual.

Using the full power of CQ5 fun-to-use interface, Day CQ5 SharePoint connector provides content authors with a unified editing and publishing experience. In this episode, experience the integration through the eyes of a website author and learn how you can leverage source documents managed in MicrosoftSharePoint for the Web.

Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares.

Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares.

In this demo, see how Adobe provides investment firms a way to aggregate information and facilitate collaboration, improve productivity and accelerate innovation.

In this demo, see how Adobe provides insurance firms an engaging business application that allows customers, partners and employees to interact effortlessly, saving time and improving customer service.

KBC Securities builds a foundation for the future. See how KBC uses Adobe LiveCycle Enterprise Suite and Flash solutions to elevate the customer experience for investors.

With bank customers, every minute really counts. See how Berliner Sparkasse harnesses digital efficiency with Adobe solutions to the delight of customers and employees.