Get acquainted with Adobe's platform architecture and roadmap for customer experience management. Also learn how to extend the platform with best practices for architecting high-performing, scalable Customer Experience Solutions.

Nu Skin adopts the Adobe® Web Experience Management solution to accelerate delivering timely, high-impact content to customers across more than 50 websites worldwide

Kim Hann of Adobe partner 2DataFish talks about developing RoI models for her clients' online business with Adobe digital marketing technology "We've seen tests where we've had uplift of over 100%, in real dollar terms, in traffic terms. And that has been amazing."

This video discusses Customer Experience Management and how the Adobe Digital Enterprise Platform can help organizations improve customer experiences across channels. Presented by Andrew Mason.

Discover the power and flexibility of Adobe's Web Experience Management solution, Adobe’s market leading Web Content Management platform. Presented by James Talbot.

Examining how to take advantage of the Correspondence Management capabilities of Adobe's Customer Communications solution Presented by Gary Thain.

India's leading online travel agency is at the forefront of using Adobe Omniture technologies to understand its business and make real time decisions. Yogita Wadhwa, manager Web Analytics, talks about her experience in navigating this high-growth sector.

Dissatisfaction varies across countries, as do the business consequences.

Improve the research and purchase experiences to boost revenues.

Dissatisfied customers take their money and recommendations elsewhere.

How HP uses Adobe Captivate for Customer Experience Management

IT leaders recognize they must improve and better manage the customer experience, according to recent research. In this webcast, we explore the benefits and drivers of delivering superior customer interactions. You'll see the results of this major research study, and hear customer experience examples and advice from Shantanu Narayen, President and CEO of Adobe Systems, and Karl Gouverneur, Vice President and Chief Technology Officer at Northwestern Mutual.

Using the full power of CQ5 fun-to-use interface, Day CQ5 SharePoint connector provides content authors with a unified editing and publishing experience. In this episode, experience the integration through the eyes of a website author and learn how you can leverage source documents managed in MicrosoftSharePoint for the Web.

Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares.

Day CQ5 Digital Asset Management (CQ5 DAM) is an enterprise platform for your global branding outreach with collaborative features. This episode shows the different digital assets upload possibilities, metadata and tagging support as well as publishing digital assets using Asset Shares.

IMP Aerospace uses Adobe LiveCycle ES to streamline maintenance requests from customers improving consistency, cost of service delivery and customer satisfaction.

impuls is using Adobe LiveCycle ES and Adobe Acrobat Connect Pro to transform customer engagements by streamlining contract completion and client meetings, improving service delivery and access to information.

Learn how to deploy high-quality video for your enterprise with Flash Media Server. Come listen to enterprise teams from other companies discuss how they are streaming video to customers and offering an exceptional experience for their employees that won't bog down the network. You'll also get a sneak peak at Adobe's new video management solution.

Join us as we share several of the key best practices we have learned over time while building Hendrix, a large business-critical Adobe enterprise application built with Flex and Adobe LiveCycle Data Services. Hendrix was built to leverage many existing systems within Adobe IT (such as our SAP customer relationship management system and computer telephony integration system). Some of these best practices may be familiar to you, and some may not. All come from the collective experience of the people who design, develop, and operate the Hendrix application.

Learn how Deloitte Consulting has leveraged the Adobe Flash Platform and Adobe LiveCycle Enterprise Suite to develop highly repeatable solutions for citizen engagement management at state and federal government agencies. By attending this session, you'll find out how Deloitte has enabled improved benefits and services delivery, illustrated by detailed customer use cases, lessons learned, and best practices.

Flex is already in use in two VMware applications in the VMware management suite: VMware View (which delivers personalized virtual desktops as a managed service) and VMware vCloud Director (which enables provisioning, deploying, and managing virtualized workloads in internal and external clouds). Moving forward, the Flex footprint expands into VMware's broad customer base with its next-generation management console for vSphere. VMware's 25,000-plus strong partner and customer ecosystems will soon be able to leverage Flex to integrate their solutions into the VMware management UIs. Join the VMWare team to hear about how they use Flex to improve VMware product experiences.

Dave Devisser, Adobe Evangelist, shows how to use the advanced layout controls offered by the OSMF components.

Iberia Maintenance is using Adobe LiveCycle solutions with legacy data management systems to streamline aircraft inspections and documentation processes to reduce costs, accelerate inspection times, and enhance services to its customers.

KBC Securities builds a foundation for the future. See how KBC uses Adobe LiveCycle Enterprise Suite and Flash solutions to elevate the customer experience for investors.

KBC Securities builds a foundation for the future. See how KBC uses Adobe LiveCycle Enterprise Suite and Flash solutions to elevate the customer experience for investors

With bank customers, every minute really counts. See how Berliner Sparkasse harnesses digital efficiency with Adobe solutions to the delight of customers and employees.

With bank customers, every minute really counts. See how Berliner Sparkasse harnesses digital efficiency with Adobe solutions to the delight of customers and employees

See research and hear from executives at Investment Cafe about how and why they're improving the customer experience with Adobe solutions. Additionally, the senior vice president and general manager of Adobe shares insights and advice on delivering compelling interactions with customers.

Leading manufacturer uses Adobe Acrobat and LiveCycle Rights Management ES to protect intellectual property and give authorized customers easier access to sensitive information.

David Hassoun of RealEyes Media talks about how he used the Open Source Media Framework to create a great media player for an innovative media management and publishing company, MobileRider.